We offer our customers the chance to return products which are damaged, faulty or otherwise not working.
We offer our customers the chance to return/exchange merchandise that is the wrong size and/or colour within 30 days.
We are more than happy to do this, but there are a few guidelines that we ask you to follow.
For either a return or a refund, all goods must be returned in their original packaging and in a re-saleable condition. This means that they have not been used and are unworn apart from trying the garment on. Before trying the garments on; please ensure you are clean and free of odour so that you do not mark/stain the garments making them unsalable on their return to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We do ask that you make every effort to return the original packaging including boxes, padding, tags, etc. Additionally, if you want to keep the us happy, try to fold the garment up nicely, we really appreciate it!
Please ensure the items are sent back in suitable packaging. You are responsible for paying the return postage costs to us – this is acceptable under the new UK Consumer Contracts Regulations (June 2014). If the item is incorrect or faulty, Rebel Technology will refund reasonable costs of returning a faulty item. We will refund you via the original payment method.
Please ensure adequate postage is paid on an item, if insufficient postage is paid on a return, we will charge you the difference.
If you are sending a package back from outside the UK or European Union, you will need to fill in a customs declaration form (CN22).
As you are sending goods back to us we ask you to fill in the description as “RETURNED GOODS – RELIEF CLAIMED” and write the items down as zero value. This is completely legal and will avoid import duties.
If you incorrectly fill in the CN22 and we are requested to pay a charge, we will bill you for this charge.
An example of a correctly filled in CN22 form is shown below:
Further information is available on the UK’s HMRC website under notice 236 Customs: Importing returned goods free of duty and tax (PDF file 290kb) .